Refund Policy
At 1996bags.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process to make things right.
Eligibility for Refunds
To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it. You must request a refund within [14] days of receiving your order.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
How to Request a Refund
To initiate a refund, please contact our customer service team. Provide your order number and the reason for the refund request. Once your return is approved, we will send you instructions on how to proceed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Processing Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [14] business days.
Exchanges
If you need to exchange an item, please return the original product and place a new order for the desired item.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account or payment provider. Processing times may vary. If the issue persists, contact us for further assistance.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us immediately. We may request photos or other documentation to process your claim efficiently.
Questions
For any questions regarding our refund policy, please reach out to our customer support team.